Shipping policy

At Big Jesse, we know you're keen to get your gear, so we work hard to get every order packed and on its way as quickly as possible.

Processing Your Order

Orders are packed and dispatched as quick as we can, within 2–5 business days. If your product is fresh off the printer or during busy periods, product launches or sales, dispatch times may be a little longer.

Shipping

We ship Australia-wide using trusted delivery partners including but not limited too Australia Post and Fedex.

Shipping costs are calculated at checkout based on your order and delivery location.

Once your order has been dispatched, you'll receive a confirmation email with tracking details (where available).

Delivery Times

Delivery times vary depending on your location and the shipping service selected. While we do our best to meet estimated delivery times, delays can occur that are outside our control.

Big Jesse is not responsible for delays caused by postal or courier services, weather events or other unforeseen circumstances.

Please remember we are posting from a Regional area so it can take a day or 2 longer.

Incorrect Addresses

Please make sure your delivery details are correct before placing your order.

If an order is returned to us because an incorrect or incomplete address was provided, any additional postage costs to resend the order will be the responsibility of the customer.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us at cowboy@bigjesse.com.au as soon as possible. We'll work with the shipping provider to investigate and do everything we can to help resolve the issue.