Refund policy

At Big Jesse, we want you to love what you wear. If we've made a mistake or your gear isn't up to scratch, we'll make it right.

Need a Different Size?

Ordered the wrong size? No worries.

We're happy to exchange your item within 30 days of delivery, provided it is:

• Unworn and unused.
• In its original condition with tags attached.
• Returned with proof of purchase.

To arrange an exchange, email us at cowboy@bigjesse.com.au before sending anything back.

Please note:

• Customers are responsible for the cost of returning the item to us.
• Customers are also responsible for the postage cost to send the replacement item back out.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or we've sent the wrong item, let us know as soon as possible by emailing cowboy@bigjesse.com.au.

Include your order number and, if possible, a few photos of the issue.

If the item is found to be faulty or we've made an error, we'll cover the costs and provide a repair, replacement or refund in line with the Australian Consumer Law.

Change of Mind

We don't offer refunds for change of mind. If you've simply changed your mind, we'll do our best to help with a size exchange (subject to stock availability), but refunds aren't available.

Your Rights

Nothing in this policy limits your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Questions? Reach out to us anytime at cowboy@bigjesse.com.au.